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Case Studies

   
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Project: MIP Bridge
Client: GSA
Launch date:

Solution Summary
In 2001, 3H implemented a solution for the General Services Administration (GSA) providing them with the ability to consolidate and streamline the moving process of GSA employees in National Capital Region, and keep track of their equipment, as well as GSA assets. The MIP Bridge solution provided Users with the ability to file move request electronically, and follow up on it, to be aware of the stage and current progress of the application, whereas LAN Administrators received the ability to see all move requests, and the accompanying information on the assets relocation, related to the expected move. That way, GSA was provided with the ability to track every movement of their assets, keep a precise record of each one of them.

ENVIRONMENT
The General Services Administration (GSA) National Capital Region (NCR) of the Public Buildings Service (PBS) consists of one main office and 67 field sites. The field sites are distributed throughout the Washington DC metropolitan area. There are around 1,100 users at the main site and 1,000 users distributed among the field sites.

CHALLENGE
Having examined its hardware inventory, GSA expressed the need to have an application to consolidate and streamline the moving process of GSA employees in National Capital Region, and keep track of their equipment. Previously, three separate databases existed for a personnel move; one for the employee move populated by the user filling out a move request form before their move, one for the inventory or equipment associated with the move, and one for the phone number associated with the move. The goals of the project were to:

  • Consolidate the three databases associated with an employee move to streamline the process
  • Administer and manage move requests for all GSA/NCR users
  • Provide a report generating functionality

SOLUTION
In 2001, 3H developed an online application, Move-Inventory-Phonebook (MIP) Bridge to consolidate the three move-associated databases in one easily accessible, user-friendly application with up to date information with the functional of capabilities to provide seamless flow of information.

MIP Bridge allows:

  • Users to enter/edit their personnel information.
  • Users to submit their move request, complete with new location, request dates, and assets to be moved.
  • Administrators to review submitted move information.
  • Administrators to edit relocation and asset information.
  • Administrators to complete a move request, thereby removing it from the list of active move requests.
  • The generation of e-mails to:
    • Notify administrators of a user move request or a personnel information change request;
    • Notify users of authorization to proceed with their move, or the successful updating of their personal information in the Personnel database.

The applications consists of the two consoles: User console, and Admin console.

GSA/NCR Users have the ability to file their move request electronically, and follow up on it, to be aware of the stage and current progress of the application.

LAN Administrators have the ability to see all move requests, and the accompanying information on the assets relocation, related to the expected move. The following functions cause e-mails to be generated:

  1. When a user submits a move request, an email will be sent to LAN Admin supervisors
  2. When a user submits a personnel information change request, an email will be sent to Personnel database administrators
  3. . When Personnel administrators update a user’s personnel information due to either a user’s personal information change request or a move request marked 'completed', an e-mail is sent to the user informing them that their information has been updated in the NCR Personnel locator/GSA/NCR Phone Book, thus completing the cycle, and keeping the information available for reporting.

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