Knowledge management (KM) is ultimately about the art and science of building a learning organization.  Organizing, linking and sharing institutional knowledge helps people do their jobs better by assuring that information will be available when and where it is needed. Shared knowledge helps learning to take place within an organization. A learning organization fosters critical thinking that can anticipate and adapt to change more rapidly and, thereby, produce innovative solutions.

When access to knowledge is certain, fast and reliable, organizations benefit from fewer mistakes, quicker problem solving, less wasted time, less redundancy, improvements in process, increased participation from within and without, exposure to diverse viewpoints and better internal communication.

3H has advised several Federal agencies and corporations in knowledge management strategy and implementation. In the article Enhancing Government’s DNA published in “Government Technology's Public CIO” and written by a 3H Knowledge Management Advisor, Judith Ribbler, knowledge is referred to as the DNA of a government organization. With retirement ranks swelling, the public sector is looking at strategies to manage and transfer their knowledge. The article discusses 10 actionable knowledge management strategies public CIOs can use to help preserve and expand access to institutional memory and other critical information within today's government agencies.